Instower has launched a new service called Preparation of Cargo Claim Letters

After several years of experience in the cargo insurance industry, we have come to the conclusion that many sellers and buyers of goods transported internationally, in many cases do not possess the necessary specialist knowledge and experience required for reserving their right to claim for the recovery of cargo related damages.

Carriers are usually the first party considered liable for a cargo loss or damage. However, unless claims are submitted within the deadlines specified by respective international conventions, either the seller’s or the buyer’s claim may be considered time-barred and thus the subrogation right of the insurer may be shattered.

A question arises then: should all traders possess specialist knowledge in the regulations of international trade? If so, are they required to possess even more specialised knowledge in claims procedures as regards to ensuring their rights of recovering cargo related damages? In an ideal world the answer to these questions would be ‘yes’, but not in the world we live in.

Aside from carriers, there are several other parties who may be considered liable for a cargo loss or damage, namely freight forwarders, sellers, buyers, shippers, warehouses or other parties. The rights and responsibilities of these parties are regulated by local and international legal acts and contracts.

Small and medium enterprises are more concerned with their operational activities and do not always have the necessary human resources to address the need of having skilled legal professionals. SMEs are thus more vulnerable to declined insurance claims due to breach of subrogation related conditions or unrecovered losses if their claims are uninsured or rejected because of other insurance conditions. Even major firms sometimes lack the knowledge of professionally preparing cargo claim letters and protecting their rights. 

Regardless of whether you are an insurer recognising the need of enhancing the service level of your cargo insurance claims handling, or a trader looking for professionals who will a prepare professionally drafted cargo insurance claim letter, Instower’s experts will provide you with exceptional services online.

Contact us now and provide with the necessary information. We will respond ASAP to discuss your case and deliver the text of the cargo claim letter along with the recommended set of documents.