Insurance Claims Services

Loss Adjusting

We are highly qualified in adjusting complex cargo, energy, hotels, mobile site station, industrial, CAR, stock, financial, other commercial property and liability insurance claims of varying complexity, regardless of causes of damages.

Our Loss Adjusting services

• Establishing causes and circumstances of the loss.
• Verifying the claimed amount of loss and establishing quantum in accordance with policy conditions.
• Establishing the key aspects of the claim and adjusting the claim in line with the conditions of the insurance contract.
• Discuss the claim and obtain the required information.
• On-site inspections and loss surveys.
• Interviewing parties possessing information about the claimed insurance event.
• Recommending appropriate settlements to our customers.
• Negotiating settlements with policyholders.
• Other functions within the limits of authorities set out by our customers.

Instower’s loss adjusters are qualified insurance claims practitioners who are experts in a wide range of general insurance claims.

Our network of service providers assist the processing, investigation and adjusting of various general insurance claims of varying complexity.

Insurance Claims Management

Our Insurance Claims Management services provide you a peace of mind about the proactive, professional and cost-efficient management of your commercial insurance claims by our team working for your best interests.

Our Insurance Claims Management services

• Handle the full cycle of claims - starting from the first notice up to the final settlement.
• Manage all lines of general insurance claims within our area of claims expertise, including cargo, commercial property, cargo, stock, liability, CAR and financial risks insurance.
• Manage insurance claims for multinational companies with international operations in several countries.
• Electronically handle claim files through centralised and pre-defined procedures.
• Proactively control and precisely set reserves for high-volume claims.
• Manage and reduce costs through the inclusive engagement of our claims and legal experts, in close partnership with our network of international service providers.
• Weekly, monthly and annual reporting.

Individual Insurance Claims Services

We offer insurance claims assistance both through the whole and any each part of the claim process, including:

• Obtaining necessary claims information.
• Establishing causes, circumstance and quantum.
• Conducting on-site inspections.
• Interviewing parties possessing information about the loss.
• Obtaining and analysing information on circumstances surrounding claims.
• Consulting our clients and taking actions on ensuring loss recovery or subrogation.
• Investigating claims with focus on issues of interest for our clients.
• Analysing claims information and providing recommendations on claim strategies.
• Assisting our clients with exercising their subrogated recovery rights.
• Keeping under constant review claims and loss recoveries.
• Negotiating settlements on behalf of our customers.